Send items and fire courses

Send fires the unsent items on a check to the kitchen printers or Kitchen Displays. When you use courses, the Send button relabels to fire a specific course (for example “Fire Course 2”) so appetizers and entrées reach the line at the right time.

Before you start

• Kitchen routing is set up so items land on the right printer or KDS (see “Route items to Kitchen Displays”).
• Decide whether you're coursing the meal.

Steps

1. Build the check — Add items; unsent items are highlighted until you Send.
2. Tap Send — Unsent items fire to the kitchen. Sent items stay on the check.
3. Fire a later course — When items are course-tagged, Send relabels to fire that course on demand.
4. Avoid double sends — The Send button disables briefly while sending so a double tap can't fire twice.

Common mistakes

• Tapping Send twice fast — the guard prevents a duplicate, but wait for the confirmation.
• Coursing items but firing them all at once, defeating the point of courses.

Troubleshooting

When to contact support

• Sends succeed on the POS but never reach a healthy kitchen printer or KDS.

Reach us any time from the Contact Support form.

Related articles

• Route items to kitchen displays
• Table map and seating
• The kitchen display ticket board