Ring up a sale on the POS

Ringing a sale is the everyday POS loop: sign in with your staff PIN, add items from the catalog or by scanning, review the cart on the right, then tap Charge to take payment. The catalog is on the left and the current order (the cart) is on the right, so you can watch the total build as you go.

Before you start

Sign in on the station with your own staff PIN so the sale is attributed to you.
Confirm the correct order mode for your business — retail, quick service, or table service.

Steps

Add items — Tap catalog buttons, search by name, or scan a barcode. Each tap adds a line to the cart.
Adjust quantities — Tap a cart line to change quantity, add a note, or remove it.
Apply any modifiers — Menu items with required modifier groups prompt for choices before they land in the cart.
Review the total — The cart footer shows subtotal, tax, and total. Confirm it matches what the guest is buying.
Tap Charge — Charge opens the payment screen for card, cash, gift card, or house account.
Finish the receipt — Print or send the receipt, then the station returns to an empty cart for the next sale.

Common mistakes

Sharing one PIN across the floor, which makes sales attribution and tips meaningless.
Adding an item twice by tapping a slow-scanning barcode again instead of waiting for the beep.

Troubleshooting

A product isn't in the catalog.

Add it in the back office under Products, or ring a one-off with Custom item (permission permitting), then add the real product later.

Charge is greyed out.

The cart is empty, or the order is a reopened paid ticket that now owes a refund — see “Reopen a paid order and issue a refund”.

When to contact support

The catalog is empty on every station even after a refresh.