Apply a discount on the POS

Pedestal supports item-level and order-level discounts. Discounts come from the presets you configure in the back office (percentage or fixed amount), or a manual amount if your role allows it. Some discounts require a manager approval before they apply.

Before you start

Set up discount presets in the back office under Discount Presets so cashiers pick from a consistent list.
Know whether the discount is item-level (one line) or order-level (the whole check).

Steps

For one line: open the line actions — Tap the cart line and choose Discount item.
For the whole order: tap Discount — The Discount action in the order actions bar applies an order-level discount.
Pick a preset or enter an amount — Choose a configured preset, or a manual percentage/fixed amount if permitted.
Clear a manager approval if prompted — Higher discounts can require a manager PIN or an approval from the Manager app.
Confirm the new total — The cart total updates and the discount is recorded for reporting.

Common mistakes

Ringing a lower custom price instead of a real discount, which hides the markdown from reports.
Stacking an order discount on top of item discounts without checking the final total.

Troubleshooting

The discount you want isn't listed.

It isn't a configured preset. Add it under Discount Presets, or use a manual discount if your role allows.

The POS asks for a manager.

That discount is over the threshold set in Manager Overrides. A manager approves it by PIN or from the Manager app Approvals inbox.

When to contact support

A preset discount calculates the wrong amount.