Receive a purchase order

When a PO delivery arrives, you receive it line by line: enter the quantity that actually showed up for each item. Stock counts increase, the PO tracks what's complete versus outstanding, and short shipments stay visible as partially received instead of getting lost.

Before you start

Have the PO open and the physical delivery counted.
Receive what arrived, not what the invoice claims.

Steps

Open the PO from Inventory → Purchase ordering
Enter received quantities per line — At least one line needs a quantity — enter exactly what came in.
Confirm the receive — Counts update and the PO becomes received, or partially received if lines are short.
Handle label printing — If your items are labeled, the label prompt after receiving queues labels for what you just received.
Leave short lines open — A partially received PO keeps tracking the backordered remainder until it arrives.

Common mistakes

Receiving the full ordered quantity when the shipment was short — the missing stock becomes phantom inventory.
Receiving the delivery through general receiving instead of on the PO, leaving the PO open forever.

Troubleshooting

“Enter a quantity to receive on at least one line.”

You confirmed without entering any quantities — fill in at least one line first.

The delivery includes items not on the PO.

Receive the PO lines normally, and bring the extra items in through general receiving.

When to contact support

A PO is stuck in the wrong status after receiving.