Quick service pay and recall

In quick service, Pay can send the food and leave an unpaid pending order — for example when the guest steps away to grab a drink. That pending order stays available to charge: the pay dock shows “Pay order #### · $total” so you can recall and complete it.

Before you start

You're on a quick service station with a pending order.
Know the order number or guest call name.

Steps

Find the pending order — The pay dock shows the pending order's number and total when the cart is otherwise clear.
Tap Pay order — This reopens payment for that pending order.
Charge the order — Take card, cash, or another tender to settle it.
Close it out — Print or email the receipt; the pending order clears.

Common mistakes

Starting a brand-new order while a pending one is waiting, instead of recalling the pending order to charge it.
Leaving pending orders unpaid at the end of a shift — reconcile them before End of Day.

Troubleshooting

Close order shows instead of Pay order.

The order is a reopened paid ticket or owes a refund; use Close order or issue the refund as prompted.

A pending order blocks End of Day.

End of Day readiness flags open orders — pay, void, or resolve them first.

When to contact support

A pending order can't be paid or cleared.