Quick service ordering basics

Quick service (QSR) is the counter-service flow: build an order, then tap Pay to send it and open payment in one move. It's built for speed at a register where the guest pays before or right as they order, rather than running an open table.

Before you start

The location is set to quick service mode (set per location by Pedestal or in Location Setup).
Menu items and any required modifiers are set up in the back office.

Steps

Add items — Tap menu buttons or scan; answer any required modifier prompts.
Capture the guest name if you use it — A call name helps match the order at pickup.
Tap Pay — Pay auto-sends any unsent items to the kitchen, then opens the payment screen.
Take payment — Charge to card, cash, gift card, or another tender.
Hand off the receipt — Print or email the receipt; the register clears for the next guest.

Common mistakes

Tapping Pay twice quickly — the first tap already sends the order and opens payment.
Forgetting a call name on a busy line, making pickup hard to match.

Troubleshooting

Cancel and Hold seem to disappear after Pay.

Pay sends items and leaves a pending order; Cancel and Hold stay available for that pending order until it's paid.

Items didn't reach the kitchen.

Confirm kitchen routing and printers/KDS are set up for those products (see KDS routing).

When to contact support

Pay completes but the order never shows as paid.