End of Day close overview

End of Day (EOD) closes the business day for a location. One station runs the close while the others acknowledge, so the whole floor lands on the same day boundary. The flow moves through a readiness checklist, station acknowledgements, tip approvals, card settlement, and a frozen summary you can print — and that same frozen summary is what the back-office EOD Summary report reads.

Before you start

Resolve open orders, pending quick-service orders, and open tabs — readiness flags them.
Run EOD from a station that has the card terminals it needs to settle.
Give other stations a moment to be online so they can acknowledge.

Steps

Start End of Day — Open the End of Day flow on the closing station to acquire the day's close.
Clear the readiness checklist — EOD checks for open orders and other blockers; resolve or force-cancel as allowed.
Collect station acknowledgements — Other stations acknowledge the close, or a manager records an audited override.
Approve tips — Work through tip adjustments so settlement captures the right amounts.
Settle card batches — EOD captures and settles the day's card payments (see “Card settlement at End of Day”).
Freeze and print the summary — The Merchant Settlement Summary is frozen and printed; the day is closed.

Common mistakes

Closing while stations are offline, so they can't acknowledge and the manager must override.
Skipping tip approvals, then finding settlement amounts don't include tips.

Troubleshooting

Readiness won't pass because of open orders.

Pay, void, or resolve them. Force-cancel is available for stuck orders where your role allows.

A station won't acknowledge.

Bring it online to acknowledge, or a manager records an audited override for it.

When to contact support

End of Day can't be completed after resolving readiness and acknowledgements.