Provision a kitchen display

A Kitchen Display (KDS) replaces paper kitchen tickets with a live board on a tablet in the kitchen. You provision the tablet to a Kitchen Display station using a pairing code (or automatic local pairing from an open register on the same network). Once paired, it shows tickets for the location as orders are sent.

Before you start

• Enable Kitchen Display for the merchant, and create a Kitchen Display station in Devices & Hardware.
• Put the kitchen tablet on the same network as the registers.
• Have a register open at the location so it can push credentials over the local network.

Steps

1. Open the kitchen display provisioning screen — On the tablet, open the kitchen display provisioning page (“Provision this kitchen display”).
2. Let local pairing run, or enter a code — An open POS at the location can push credentials over LAN automatically; otherwise get a pairing code from Settings → Displays on the register or from Devices & Hardware.
3. Pair the tablet — Enter the code and tap Pair, or wait for the local pairing offer to complete.
4. Confirm the board loads — The station opens to the ticket board for the location.
5. Send a test order — Ring and send an order on the POS and confirm the ticket appears.

Common mistakes

• Provisioning with a POS station code instead of a Kitchen Display station code.
• Putting the kitchen tablet on an isolated guest network so local pairing can't reach it.

Troubleshooting

When to contact support

• The station pairs but never receives tickets with the network confirmed healthy.

Reach us any time from the Contact Support form.

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