Host stand: waitlist and reservations

The Host stand tracks the waitlist and reservations for the floor. Add walk-ins to the waitlist with a party size, seat them to an available table when it opens, and record reservations so the floor is planned ahead of a busy service.

Before you start

• The location is in table service mode with a floor map.
• Know the party size and, for reservations, the time and name.

Steps

1. Open Host stand — Switch between Waitlist and Reservations tabs.
2. Add a waitlist party — Enter the name and party size; the count of waiting parties shows on the tab.
3. Add a reservation — Record the name, party size, and time under Reservations.
4. Seat a party — When a table frees up, seat the waiting or reserved party to it.
5. Update status — Mark parties seated, no-show, or cancelled to keep the list clean.

Common mistakes

• Never updating waitlist status, so the list fills with stale parties.
• Seating a reserved party to an occupied table.

Troubleshooting

When to contact support

• Waitlist or reservation entries disappear unexpectedly.

Reach us any time from the Contact Support form.

Related articles

• Table map and seating
• Transfer a table or server
• Bar tabs