End of Day tip approvals

For tipped businesses, tips entered during service are approved at End of Day so the final card capture includes the right amount. The EOD tip audit lists tip adjustments for review; large tip adjustments can require a manager approval. Approving before settlement means the captured amount matches what staff earned.

Before you start

Tips are enabled for the location under Tip Rules.
A manager is available if large-tip approval is required.

Steps

Open the tip audit phase — EOD presents tip adjustments for review before settlement.
Review each adjustment — Confirm the tip amounts recorded against each payment.
Clear large-tip approvals — High tip adjustments may need a manager approval (PIN or Manager app).
Continue to settlement — Approved tips are captured when card batches settle.

Common mistakes

Settling before approving tips, so captures miss tip amounts.
Approving an obviously wrong large tip without checking the receipt.

Troubleshooting

A large tip is blocked.

It exceeds the approval threshold; a manager approves it by PIN or from the Manager app.

A tip adjustment is missing.

Confirm it was entered against the payment during service before EOD; late edits should be made before settlement.

When to contact support

Approved tips aren't reflected in the settled batch or in tip reports.