Card settlement at End of Day

At End of Day the closing station captures and settles the day's card payments through the terminals. Most closes settle cleanly. If the terminal doesn't return a clear result, EOD marks the settlement unknown — an indeterminate state that may already have completed at the processor. An unknown settlement is resolved by the recovery flow, never by blindly re-settling.

Before you start

Run EOD from the station whose terminals took the card payments.
Don't power off terminals mid-settlement.

Steps

Reach the settlement phase — After readiness, acknowledgements, and tips, EOD moves to Capture → Settle.
Let settlement run — EOD settles the batches; watch the progress messages.
Handle an unknown result — If a settlement is unknown, use the guided recovery to confirm the batch's real state — do not simply re-run it.
Confirm settled — Once batches settle, EOD continues to freeze the summary.

Common mistakes

Re-running a settlement that returned unknown — it may already have settled at the processor.
Cutting power to a terminal during settlement.

Troubleshooting

Settlement reports unknown.

Use the EOD recovery/verification flow to confirm the batch state. Contact support if it can't be resolved; don't force a second settlement.

A terminal isn't responding during settle.

Confirm the terminal is online and on the network, then follow the settlement recovery prompts.

When to contact support

A settlement is stuck in an unknown state and recovery doesn't clear it.