POS how-to
Kitchen display training
Provision the KDS, work ticket states, bump and recall, and recover when a display or printer fails.
Audience
Kitchen staff and expo running a Pedestal KDS.
Before you start
- The kitchen display is provisioned as its own station and online.
- Menu routing sends the right items to this station.
- A fallback kitchen printer is available in case the display drops.
How to
Modules and lessons
Module 1
Set up the KDS
Provision the kitchen display and sign in.
Lesson 1.1
KDS sign-in and provisioning
Provision the kitchen display as its own station with an install code, then sign in. Confirm it is bound to the correct kitchen station before service.
Module 2
Run tickets
Read ticket states, bump completed tickets, and recall where supported.
Lesson 2.1
Ticket states
Read new, in-progress, and completed states so the line knows what to fire next and what is already working.
Lesson 2.2
Bump
Bump a ticket when the items are ready to clear it from the active queue and advance the line.
Lesson 2.3
Recall (where supported)
Where recall is supported, bring back a recently bumped ticket to re-check an item or re-fire it after a remake.
Module 3
Recover
Fall back to printed tickets and chase down missing ones.
Lesson 3.1
Printer fallback
When a kitchen printer is the fallback, confirm routed items still print if a display is offline so nothing is lost.
Lesson 3.2
Missing ticket troubleshooting
If a ticket never appears, confirm the item was sent, the routing points to this station, and the display is online — then ask a manager to re-fire or check device status.
Practice
Practice checklist
Sign in to the provisioned KDS
Advance a ticket through its states
Bump a completed ticket
Recall a bumped ticket where supported
Confirm printer fallback for a routed item
Watch-outs
Common mistakes
- Bumping a ticket before the whole order is ready.
- Ignoring a display that has dropped offline mid-service.
- Not checking routing when a ticket never appears.
Train the next role
Continue with another role guide, or return to the installation hub.