POS how-to
Cashier training
Ring sales, scan items, take payments, and print receipts on a Pedestal POS station.
Audience
Counter staff, retail cashiers, and QSR order-takers.
Before you start
- You have your own login or POS PIN — do not share credentials.
- The station is provisioned and online.
- You know which discounts you are allowed to apply without a manager.
How to
Modules and lessons
Module 1
Get started
Sign in to your own station and open a ticket.
Lesson 1.1
Sign in
Open the provisioned POS station and enter your assigned PIN or credentials. Confirm your own name appears on the register before you ring anything — never work under someone else’s login.
Lesson 1.2
Start a sale
Begin a new ticket from the sell screen. For QSR start an order; for retail or grocery start a sale. Each new guest gets a fresh ticket.
Module 2
Build the ticket
Add items, attach the customer, and apply only the discounts you are allowed to.
Lesson 2.1
Scan or search items
Focus the sell screen and scan, or search by name and tap categories. Known barcodes add to the ticket; unknown codes show a not-found message — ask a manager to fix the catalog rather than free-typing a price.
Lesson 2.2
Attach a customer
Look up or add a customer when the sale needs loyalty, a house account, or a saved receipt. Confirm you have the right record before continuing.
Lesson 2.3
Discount permissions
Apply only the discounts your role permits. Manager-gated discounts require a manager override — do not work around a blocked discount.
Module 3
Take payment
Collect cash, card, or a split across tenders.
Lesson 3.1
Cash
Enter the amount tendered, confirm the change due shown on screen, and count change back to the guest. Close the drawer between customers.
Lesson 3.2
Card
Send the amount to the Dejavoo terminal and wait for the on-screen approval or decline before proceeding. Do not tap Charge a second time while the terminal is still processing.
Lesson 3.3
Split tender
Split one ticket across multiple payments — for example part cash and part card. Take each tender in full and watch the remaining balance drop to zero before finishing.
Module 4
Close out and recover
Deliver the receipt, park a ticket, and know your refund boundaries.
Lesson 4.1
Receipt
Offer a printed or emailed receipt when configured. Confirm the printer finishes before clearing the guest so they leave with proof of payment.
Lesson 4.2
Hold and recall
Put a ticket on hold to help another guest, then recall it by name or number to finish. Holds keep the original items and customer attached.
Lesson 4.3
Return and refund boundaries
Stop and get a manager for returns, refunds, voids, or a stuck terminal. Cashiers ring sales and take payment; reversing money is a manager-authorized action.
Practice
Practice checklist
Cash sale with receipt
Barcode scan of a known item
Card approval on Dejavoo
Card decline handling
Split tender across cash and card
Hold and recall a ticket
Apply an allowed discount
Watch-outs
Common mistakes
- Sharing one PIN across the whole shift.
- Scanning before the sell screen is focused.
- Tapping Charge a second time while the terminal is still processing the first.
- Trying to process a refund or void without a manager.
Train the next role
Continue with another role guide, or return to the installation hub.