POS station and shift reports

Some reports are meant for the register. The POS Reports button prints a station sales report for the current register. Server shift reports summarize a server's sales for their shift, and Cash Drawer Shifts (in the back office) shows each register's open/close session with opening float, expected cash, counted cash, and over/short. These give managers a per-station and per-shift view without leaving the floor.

Before you start

Be signed in on the station for a station report; be a manager for others' shift reports.
For cash reconciliation, know the opening float that was counted in.

Steps

Print a station sales report — From the POS Reports button, run the station's sales report and print it.
Run a server shift report — Load and print a server's shift report to summarize their sales for the shift.
Reconcile the drawer — Use Cash Drawer Shifts to compare expected vs. counted cash and see over/short.
Cross-check with the back office — Station and shift figures roll up into the same finalized reports.

Common mistakes

Reconciling cash without recording the opening float, so over/short is meaningless.
Expecting a station report on a packaged tablet to differ from the browser — it reads the same finalized data.

Troubleshooting

A station report modal sits on “Loading…”.

Check the network and reopen it; it should surface an error rather than hang. Contact support if it persists.

A shift report shows no sales.

Confirm the shift was opened and closed and that sales were rung under that server/PIN.

When to contact support

A station or shift report is empty despite sales that appear in the back office.