Pay with a house account at the POS
At checkout, a house account is a tender like cash or card: instead of collecting money now, the sale is charged to the customer's account to be billed later. The register validates the account (and any credit limit) before charging, so an over-limit account is caught at the point of sale.
Before you start
- The house account exists and is in good standing.
- House-account tender is available for the station/location.
Steps
- Ring the sale and tap Charge — Build the order as usual and open the payment screen.
- Choose house account as the tender — Select the house account tender and find the customer's account.
- Confirm the account — The register checks the account and any credit limit before charging.
- Complete the sale — The amount posts to the account's balance; hand over the receipt.
Common mistakes
- Charging the wrong account with a similar name — confirm the customer before completing.
- Treating a house-account charge as collected cash; it's a receivable to bill later.
Troubleshooting
House account isn't an option at checkout.
Confirm house accounts are enabled and the tender is available for this station/location.
The charge is declined for the account.
It may be over its credit limit; collect a payment or adjust the limit, then retry.
When to contact support
- House-account charges succeed at the POS but don't post to the account balance.
Reach us any time from the Contact Support form.