Test an online order

One full test order proves the whole loop: storefront → order arrives in the back office → staff acknowledge it → customer picks up. Do this before you share your link anywhere.

Before you start

• Online ordering is enabled, items are visible, and staff are near a register or the back office.

Steps

1. Open your storefront link on a phone — Use the shareable link from Settings → Online Ordering — a phone matches how customers will see it.
2. Place a small order — Pick a pickup time and complete checkout with your name and phone.
3. Watch it arrive — The order appears under Open online orders on the Online Ordering page (and to staff working orders).
4. Acknowledge and complete it — Work the order exactly like a real one, through completion.
5. Fix anything that surprised you — Wrong prices, missing items, unrealistic pickup times — fix now, then retest.

Common mistakes

• Testing on the office desktop only — customers order on phones.
• Testing while online ordering kitchen/receipt printing isn't set up, then being surprised orders don't print during the real launch.

Troubleshooting

When to contact support

• Test orders complete on the storefront but never arrive for staff.

Reach us any time from the Contact Support form.

Related articles

• Manage incoming online orders
• Enable online ordering