Set business hours

Pedestal's POS is always available to staff — it doesn't lock based on opening hours. Today, hours mainly matter for online ordering: the pickup storefront offers pickup times starting after your prep buffer, and it's up to you to turn online ordering off when you're closed. A full posted-hours schedule is not yet a self-serve setting.

Before you start

Decide your realistic prep time for pickup orders.
Know who on your team will open and close online ordering each day if your hours vary.

Steps

Open Settings → Online Ordering — This page controls whether your public pickup storefront accepts orders.
Enable ordering when you open — Check “Enable online ordering” and save. Customers can now place pickup orders.
Disable ordering when you close — Uncheck it and save at close so orders can't come in overnight.
Keep your printed and posted hours accurate — Receipt footer text (Operations → Location Setup) is a good place to print your hours for customers.

Common mistakes

Leaving online ordering enabled overnight and finding unacknowledged orders in the morning.
Assuming the POS will stop staff from selling outside business hours — it won't; it's always on.

Troubleshooting

Customers see pickup times you can't honor.

Pickup slots are offered after a prep buffer. If the buffer doesn't match your kitchen's reality, contact support to adjust it.

When to contact support

You want your pickup prep buffer or pickup window changed.
You need scheduled open/close hours automated rather than toggled manually.