Redeem a gift card
At checkout, a gift card is just another way to pay: choose gift card as the tender, enter or scan the card, and the balance covers the sale. If the balance is smaller than the total, take the rest on another tender.
Before you start
- The Gift Cards module is enabled and the customer has the card or its number.
Steps
- Ring the sale as normal
- Choose gift card as the payment method
- Enter or scan the card number
- Apply the balance — If the balance doesn't cover the total, collect the remainder by card or cash.
- Hand back the receipt — The remaining balance stays on the card for next time.
Common mistakes
- Ringing the gift card as a product being sold instead of selecting it as a payment method.
- Discarding a card that still has balance left after a partial redemption.
Troubleshooting
The card comes up not found.
Re-enter the number carefully. If it's still missing, it may never have been issued — check the Gift Cards page.
The card is found but has no balance.
Check its history on the card's detail page — it may have been fully redeemed or voided.
When to contact support
- A card you're confident was sold shows no record or wrong balance.
Reach us any time from the Contact Support form.