Check gift card balance

Every issued card has a detail page showing its current balance and a ledger of everything that's happened to it: issue, reloads, redemptions, refunds, and voids. That ledger is your source of truth for balance disputes.

Before you start

Have the card number, or the customer's name if the card was linked to their profile.

Steps

Open the Gift Cards page
Find the card — Search by card number, or by customer if it was linked at purchase.
Open the card detail — The current balance and full history are listed.
Tell the customer the balance — For disputes, walk the ledger together — each entry has a date and type.

Common mistakes

Not linking cards to customers at sale time, making lost-card lookups impossible.

Troubleshooting

Customer disputes the balance.

Open the ledger and review each entry. A forgotten partial redemption is the usual explanation.

When to contact support

The ledger itself looks wrong (entries missing or duplicated).