Manager floor tools: 86, shifts, labels, and resync

Beyond approvals, the Manager app bundles the floor tools a manager reaches for during service. Restaurant/QSR managers can set remaining counts and 86 items (which syncs to all stations), view the 86 report, manage their selling shift, check End of Day status, and force a catalog resync to stations. Retail managers get a start-order tool, inventory lookup, purchase orders, and label queues.

Before you start

Signed in to the Manager app with a location session.
Know your store type — restaurant/QSR and retail show different tiles.

Steps

Set count & 86 — Set a remaining count or 86 a menu item; the change syncs to every station.
Check the 86 report — See out-of-stock history with timestamps for items 86'd or counted to zero.
Manage your shift — Open or close your selling shift at the location from Shift management.
Queue labels (retail) — Queue shelf/price labels for stations to print from Print label queues.
Force site resync — Push a full catalog refresh to stations when prices or items look stale.

Common mistakes

Trying to run a full End of Day from the Manager app — the full close stays on the POS; the app shows status.
Using item-level POS actions (void, comp, price override) from the Manager app — those run on the POS register with an active check.

Troubleshooting

An action says it must run on the POS.

Item-level actions on an active check run on the register; open Manager on the POS to perform them.

Force site resync reports the push but stations look stale.

Stations pull the new catalog generation; give them a moment and refresh a station to confirm.

When to contact support

An 86 or count change never reaches stations that are online.