Go-live verification

Before your first live customer, verify the whole chain end to end so nothing surprises you at the counter. This is a focused pre-launch pass over payments, printing, catalog, and staff access — do it once the pieces are configured and again after any big change.

Before you start

You've completed the self-boarding checklist and set up your catalog.
Hardware is on the business network, not guest Wi-Fi.

Steps

Run a real card test and refund it — Charge a small amount on your own card through the Dejavoo terminal, then refund it to prove both paths.
Confirm receipts and kitchen routing — Print a receipt and, for restaurants, send a test order to confirm it reaches the right printer or Kitchen Display.
Check the catalog on a station — Sign in on the register and confirm products, prices, and modifiers load correctly.
Verify staff access — Have each role sign in with their PIN and confirm they can do their job and nothing more.
Confirm displays — If you use a customer display or Kitchen Display, confirm each is paired and updating during a test sale.

Common mistakes

Testing only a sale and never a refund — refund problems surface at the worst time otherwise.
Going live before payment processing is confirmed active on the account.

Troubleshooting

A test charge fails.

Confirm the merchant account is active and the terminal is paired and on the same network (see “Connect payment processing”).

A station shows stale prices.

Force-refresh the station, or push a resync from the Manager app.

When to contact support

Payment processing isn't activated on your account yet.
A go-live check fails after confirming network, pairing, and catalog.