Full refund from Previous Orders

The Full Refund button returns everything still refundable on a completed order to its original tender. Use it when the whole sale is coming back rather than a partial reduction. Pedestal refunds the remaining refundable amount, so an order that was already partly refunded won't be returned twice.

Before you start

Locate the order in POS Previous Orders (or the back office order detail).
Confirm your role allows refunds; larger refunds may need a manager approval.

Steps

Open the order in Previous Orders — Search by order number, time, or amount.
Choose Full Refund — This refunds the amount still refundable on the order.
Confirm the tender — Card refunds return to the original card; cash and gift refunds follow their tender.
Hand over the receipt — Give the guest the refund receipt and note card refunds take days to post.

Common mistakes

Running a full refund on an order that was already partly refunded and expecting the original full amount — only the remaining refundable amount comes back.
Starting a new refund while a previous refund on the same order is still unresolved.

Troubleshooting

Full Refund is blocked.

A prior refund component is still pending, processing, or unknown. Let it resolve before starting another.

The card refund failed.

Confirm the terminal is online and retry once; if it still fails, contact support before refunding another way.

When to contact support

You need to reverse a settled charge you can't find in Previous Orders.
A refund repeatedly fails on a valid card.