Damage inventory

When stock becomes unsellable — dropped, expired, recalled — record it as damage. The count goes down with a reason attached, so shrinkage shows up in reporting instead of silently disappearing at your next count.

Before you start

Have the damaged items in front of you so quantities are exact.

Steps

Open Inventory → Record damage
Select the product and quantity damaged
Note the reason — Expired, broken, recalled — the reason is what makes shrinkage reporting useful.
Confirm — The count drops immediately from the pool the stock was in.

Common mistakes

Tossing damaged goods without recording them, then "fixing" the count by hand later.
Recording damage against the wrong pool (warehouse vs. sales floor).

Troubleshooting

Damage was recorded for the wrong product or quantity.

Record a correcting receive for the over-damaged amount and note why, so the trail stays readable.

When to contact support

You need damage reasons or reporting your account doesn't show.