Contact Pedestal support
When self-service doesn't cut it, contact support through the support request form. The more precisely you describe the problem, the faster the first reply actually solves it.
Before you start
- Run the general troubleshooting checklist first — it fixes most issues and rules out the basics.
- Gather: what you were doing, the exact error text, which device/station, and when it happened.
Steps
- Open the support request form — Go to the Contact Support page and fill in your name, email, and business name.
- Pick the issue type and priority — Urgent is for you-cannot-sell situations; Normal fits most questions.
- Describe the problem specifically — "Receipt printer at Register 1 stopped printing today at 2pm; error 'printer unreachable'; other station prints fine" beats "printer broken".
- Send it and watch your email — Support replies to the email address you entered.
Common mistakes
- Submitting one vague ticket for several unrelated problems — separate issues get solved faster as separate requests.
- Using a rarely-checked email address on the request.
Troubleshooting
You haven't heard back.
Check spam for the reply, and confirm the email address on the request was right.
When to contact support
- That's this article — when in doubt, send the request. A quick question is always welcome.
Reach us any time from the Contact Support form.