Voids, comps, and returns

These three actions handle different situations. A void removes a sent item from an open check (a mistake or a send error). A comp keeps the gross sale but zeros what the guest pays (a service recovery). A return brings previously sold goods back after the sale is complete. Each is recorded so reports and inventory stay honest.

Before you start

Decide which applies: void (open check, remove the item), comp (open check, no charge but counted), or return (already-sold item).
Some of these are permission-gated and may need a manager approval.

Steps

Void a sent item — Open the sent line and choose Void item, then pick a void reason. The item leaves the check.
Comp an item — Choose Comp item to zero the guest's charge while the gross sale is still recorded.
Clear a manager approval if prompted — Void/comp thresholds come from Manager Overrides; approve by PIN or from the Manager app.
Return sold goods — For a completed sale, open the original order and process a return of the specific items.
Choose whether stock returns to inventory — Return-to-inventory follows your Inventory Settings defaults; damaged goods should not go back on the shelf.

Common mistakes

Voiding a whole order to remove one item instead of voiding just that line.
Ringing a negative sale for a return instead of returning the original order — it breaks inventory and reports.

Troubleshooting

No void reasons appear.

Configure them under Void Presets in the back office; disabled reasons stay off the list without losing history.

A refund is owed after a return.

Returning items on a paid order can create a refund due — the POS routes you to issue the refund (see “Refunds and voids”).

When to contact support

A void or comp isn't reflected in the Adjustment Report.